Get in Touch With Us
This page explains how to contact the Casinos Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides to casinos outside the GAMSTOP scheme for UK readers, so most messages concern accuracy, page updates or how we work.
What we can help with
- Corrections: if a bonus term, payment detail or licence statement on our pages looks out of date, tell us which page and which line. We check the point against the casino's own published terms and update the page where needed.
- Questions about our reviews: how we rate casinos, why one is placed above another, or what a term such as wagering requirements means.
- Feedback and topic suggestions: tell us what you could not find answered, for example withdrawal limits, identity checks or game contribution rules.
- Business and editorial enquiries: if you represent a casino, software provider or support organisation, introduce yourself and explain what you would like to discuss.
What to include in your message
- The page name or address you are writing about.
- The exact statement or figure you are questioning.
- Where you found conflicting information, ideally the casino's terms page and the date you viewed it.
- Your first name and a reply address, so a person can answer you.
Please never send passwords, full card numbers or copies of identity documents. We do not need them.
What we cannot do
We are an independent information site, not a casino, and we do not run accounts. That means we cannot:
- release, chase or reverse a withdrawal, or judge a dispute over a bonus;
- reopen a closed account or change limits and verification status;
- guarantee any outcome from a complaint made to an operator.
Any of the casinos we feature, including Betmica, Kikibet or Betninja, must be contacted directly through their own customer support. Keep copies of chats, emails and terms as they appeared when you signed up. If the operator's complaints process does not resolve the matter, check which licence it holds and whether that licensing body or an approved dispute service accepts complaints. Casinos outside the UK licensing system may offer fewer routes, and the UK Gambling Commission generally cannot act on complaints about operators it does not license.
Corrections, updates and how we handle them
Bonus terms, payment options and licensing details change often. Our pages are reviewed against publicly available operator information, and each fact is checked at the time of writing. We do not claim to have deposited, played or withdrawn at any casino. If you tell us a detail has changed, we verify it before editing. Commission never buys a ranking position, and that applies to messages from operators too. You can read the full picture on our main list, trusted non GamStop casinos for UK readers.
Response times
We read every message and aim to reply personally. We do not publish a guaranteed response time, and busy periods can mean a wait. Urgent account problems are better raised directly with the casino.
If gambling is causing you harm
If gambling is affecting your money, mood or relationships, please speak to someone before writing to us. In Great Britain, GamCare offers free, confidential support through its National Gambling Helpline and online chat. GAMSTOP lets you exclude yourself from UK-licensed gambling sites for a chosen period, and blocking software can help on your devices. Deposit and loss limits, and self-exclusion with each operator, are also available. Casinos outside GAMSTOP do not take part in the scheme, so an exclusion registered there will not apply to them. Please consider that carefully if you have chosen to self-exclude. You must be 18 or over to gamble, and gambling should never be treated as a source of income or a way to solve money worries.
Next step
Write to us using the contact details shown on this site, with the page and detail you are querying. If your question is really about choosing a casino, our guide to non GamStop casinos is a good place to start.